Earlier vendor left without giving any KT(Knowledge Transition) and the documents were also not updated
Our team took over the NOC Support and started working 24x7. However faced many issues and extended hours of work. With perseverance and determination our NOC team is now stable and has gained customer confidence with many successful downtimes and upgrades performed by our NOC team successfully.
Business Benefits :
Minimum downtimes / no unplanned downtimes. Optimum performance of Data centre.